All-Star Yella Ribbon Bows

[glitterdiva]

I'm generally not a person to complain about a company Ive used if they have done me wrong. However I just want to tell other cheer people out there about my experience with Yella Ribbon Cheer Bows. After a long wait and then they were still 8 days late on the delivery date they sent me the wrong bow. I emailed them as soon as I got it in letting them know about it. I waited 3 full business and never heard from them. So I called them and they pulled up my order. Customer service said that was the bow I ordered and their was nothing they would do about it. After explaining that it wasn't they said it was a miscommunication and it is my fault for it. They still said there was nothing the would do about but maybe if she talked to the owner I could get 50% off a future order. I said good bye. I keep all my emails when doing business and in fact it wasn't my fault I was very clear what bow I wanted what fabric choices and rhinestone color. So I forwarded that email to them explained how I was upset and now it is 3 days later and I've still haven't heard anything. Needless to say I will NEVER use them again and warn people against it. They have absolutely terrible customer service.

 

[reaxion07]

Did you pay with a credit card? If you did, you should be able to dispute it along the lines of merchandise not received (maybe not as described). Include all your emails, as well as note your attempt to rectify the situation that the merchant did not respond to. The CC company will immediately credit your account, and give Yellaribbon a certain amount of time to dispute the chargeback. You can PM me if you need any help, I've responded as a merchant to chargebacks made against my job a few times this year and have won every one!

 

[glitterdiva]

no it was with a school so it was with a check

 

[DropAndRun]

I had a rush order sent to me ten days late. I have had 2 emails ignored but am still hoping to get the situation resolved. I'm so sorry about your misfortune. Their bows are gorgeous, and it is so important to stand behind your product.

 

[Ashley]

Wasn't Yella Ribbon a blocked phrase here for awhile? There was some big dispute or something.

 

[DropAndRun]

I read up on that a while ago and the best I could tell it was because of a fight between yella ribbon and another bow company.

 

[glitterdiva]

I read up on that a while ago and the best I could tell it was because of a fight between yella ribbon and another bow company.

when was that I don't remember this.

 

[12stepCheermom]

:enjoy show:

 

[AllstarObsession]

Something about Yella Ribbon made it so if you entered the url to the other site it went to Yella.

 

[megaflipper]

She bought similar url's to her competitors. A common business practice but it was frowned upon.

 

[CricketCheerMom]

We are all human and we all make mistakes including myself. As her competitor, I must say her bows are gorgeous but I had an intern who she refused to sell bows to because she worked for me. The poor girl was upset and her Mom wrote an email and she still refused to send her bows. Her paypal money was refunded. Very sad.

 

[DropAndRun]

I think I read about it on this thread...

Let's Bring Out Some Old Fierceboard Memories. | Fierce Board - We Talk Cheerleading

Quite an entertaining read if you have time.

 

[CaliCoach]

So, I am still really new to posting, but thought I would weigh in since I have been a customer of Yella Ribbon as well. My experience was quite different though. This is my second season ordering bows for them (LOTS of bows with LOTS of rhinestones...my addiction ) and both times I ordered from their company I spoke to a woman named Megan who was very helpful and guided me through the ordering process with ease. I placed rush orders both seasons and received my 100+ bows even a few days ahead of schedule. I told Megan we had to have them for our first comps and she made sure they arrived. The bows are absolutely gorgeous too...I even have one hanging from my rearview mirror in my car (possibly not the best idea), one on a lamp in my house, on my backpack I wear to comps...you get the idea. Anyway, I am sorry for your unfortunate experience with their company and I hope the situation is resoloved for you soon. It seems as though they made a mistake and hopefully they will take accountability and rectify it for you and you can get the bows you actually wanted becuase let me tell you...my teams LOVE their bows and went crazy when I passed them out and I hope you get to share that experience in the near future!

 

[CrownedtheGR8est]

Don't even get me started on Tiffin.

 

[CoachKelly]

So sorry we used Yella Ribbon before and had a good experience. Did you get the name of the person you talked with? I would call back and insist on talking with someone in charge.