- May 20, 2017
- 38
- 9
Does anyone have any issues with there gym not responding to emails or messages regarding concerns or questions you have?
All-Star Communication
- Thread starter CheerMomx1
- Start date
Welcome to our Cheerleading Community
Members see FEWER ads... join today!
alpaca
Cheer Parent
- Apr 21, 2017
- 509
- 559
Communication in general is not a strong characteristic of cp's gym. It could use a lot of work. That said, I have not had issues of emails being ignored. In a perfect world I would expect a response to any business email within 24-48 hours max. Particularly one with a concern I had. At the very least a response saying "we are working on this issue and will get back to you." I expect that response time from any business unless they clearly state a different turnaround time to emails. But sometimes, rarely, things happen and a response can be delayed. It shouldn't happen repeatedly though.
How long is it taking you to get a response from your gym? What type of concerns are you addressing by email?
How long is it taking you to get a response from your gym? What type of concerns are you addressing by email?
No, cp's current gym is amazingly responsive and professional and that not only applies to email response but to organization in general. Our last gym was pretty much unresponsive to emails and that same low level of organization and lack of communication was typical whether it be timely schedule updates, competition schedule changes etc. One of the many reasons we are happy to have moved on
LabbyGirlMOM
Cheer Parent
- Dec 31, 2011
- 556
- 942
We used to have a huge issue with emails getting answered, but now they are answered right away.
CheerBank
Cheer Parent
- May 7, 2012
- 8,209
- 17,372
Current gym - not at all. Coach responds very quickly. Team mom is on top of everything as well and if she doesn't know she'll find out the answer and get back to you quickly.
Previous gym - you could die of old age before getting a response at times.
Previous gym - you could die of old age before getting a response at times.
- Apr 7, 2016
- 176
- 149
This seems relatively common in the industry, especially at smaller gyms where an owner or coach might be handling all the communication. Is their a team mom or a parent that has been at the gym for a long time that might have a good relationship with the owner/coach? This might be a good way to go about getting a response.
- Jan 2, 2012
- 2,210
- 3,791
Coming from the other side - as a coach - while every situation is different.
If I'm eating dinner with my family, and I hear my phone go off that I have a new text or email - I'm not going to be jumping at the bit and dropping everything to answer an email that's probably not as time sensitive as a parent may think it is.
Many times I have been at the lake with my family, or doing something for the day with my friends or family and I see the email or call and I will reply much later.
As coaches, It's in my humble opinion that we shouldn't be expected to be at a parents beckon call the second they try to talk to us about Suzies shoes don't fit anymore what do you want us to do?
Now, devils advocate, If its the night before a competition and a parent has a concern, OF COURSE I am going to email or reply right away - but, if they're calling me for the address to the Georgia World Congress Center and I am in the middle of something .. Google is a beautiful thing!
If I'm eating dinner with my family, and I hear my phone go off that I have a new text or email - I'm not going to be jumping at the bit and dropping everything to answer an email that's probably not as time sensitive as a parent may think it is.
Many times I have been at the lake with my family, or doing something for the day with my friends or family and I see the email or call and I will reply much later.
As coaches, It's in my humble opinion that we shouldn't be expected to be at a parents beckon call the second they try to talk to us about Suzies shoes don't fit anymore what do you want us to do?
Now, devils advocate, If its the night before a competition and a parent has a concern, OF COURSE I am going to email or reply right away - but, if they're calling me for the address to the Georgia World Congress Center and I am in the middle of something .. Google is a beautiful thing!
CheerBank
Cheer Parent
- May 7, 2012
- 8,209
- 17,372
As a customer, especially a new customer, I feel a reply within 24-48 hours max is within reason. Otherwise I would get the impression you really do not care about your business or potential new athletes.
If SM called you about Suzie's shoes not fitting, I would expect you to direct her to the proper person who can help her if you feel that is not within your scope of expertise. As long as you are not rude to her, that is fine.
DropAndRun
Cheer Parent
- Sep 9, 2012
- 2,059
- 5,918
It completely blows my mind that coaches or gym staff of any kind feel an appropriate response is to give none at all. The cheer industry is unique in allowing that as an acceptable form of "response" because I know for sure that if I had ignored the parents of the kids I coached, I wouldn't have had any kids to coach after a while because they would have left. It's incredibly rude and unprofessional. Have you ever gone to a car dealership and tried to buy a car and had someone refuse to answer your questions? No? And why is that? It's a huge WTF for me.
I hope in my decade of coaching top athletes that I never made a parent feel like I wasn't approachable, that it wasn't ok to ask me why I made a decision I did, to tell me they didn't like the way I'd handled something, or even thank me. I certainly would have wanted to know.
I hope in my decade of coaching top athletes that I never made a parent feel like I wasn't approachable, that it wasn't ok to ask me why I made a decision I did, to tell me they didn't like the way I'd handled something, or even thank me. I certainly would have wanted to know.
alpaca
Cheer Parent
- Apr 21, 2017
- 509
- 559
Wow! This would have been nice to experience. Our team mom approached the coach last season representing some concerns that the parents had. They team mom got yelled at and told "if those parents don't like it they can leave"
And this is why from a parents perspective, year long contracts suck. I understand that gyms have them to protect their business, but there is no protection for customers when the staff acts this way. If we had left after that experience, we would have been out a large buy-out fee in addition to losing the $ already paid for comp fees that we would no longer be attending.
- Jul 24, 2010
- 2,041
- 5,208
God forbid a coach has a life to deal with, or real life issues to handle and cannot run to their phone every 12 minutes. Its extremely annoying when 75% of the questions asked are things are things we have have outlined in detail in a group me or in an email take the 60 seconds and read. Utilize your team moms if you have them, they are truly a Godsend.
Every business has operating hours, and believe it or not cheer is not a 24 hour industry.
Every business has operating hours, and believe it or not cheer is not a 24 hour industry.
Last edited:
DropAndRun
Cheer Parent
- Sep 9, 2012
- 2,059
- 5,918
I most definitely do not expect you to answer my text right away. I don't care if you don't even answer it same day. Take 48 hours if you like. But just plain ignoring me? Absolutely unacceptable. You are a professional providing a service I pay you for and if you'd like to continue to coach my child, it is your professional responsibility to answer my questions, in my opinion, or delegate someone else to do so. (And I don't mean you personally, obviously. Lol)
- Jul 24, 2010
- 2,041
- 5,208
I get that completely but understand for every logical question by a parent there are 4 others that make you wonder is this even real life. I respond to every text, groupme, personal email, gym account email, insta DM, and Facebook message under the sun personally because I only have 60 kids so I have the luxury but some really make you wanna pull your hair out.
cheer25mom
Cheer Parent
- Aug 10, 2011
- 3,489
- 5,810
As a professional, it is still your job to respond in a timely and professional manner, no matter how many times you have said it before. That response could be as simple as referring them to the original source of the info via resending an email.
Sent from my iPad using Tapatalk
Who is excited for UCA College Nationals?
Who is excited for UCA College Nationals? What teams are you rooting for?
Daughter just got taken out of flyer spot
Hi Cheer world! I need help with this...
The death of the Large Divisions
I think it's so sad that there are only two teams left in Large Coed. Do you think Steel, Cali...
Strong starts
What gyms and team do you think are having a strong start/ standing out early? Woodlands Elite...
