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Hey Sonny, Send me and email, I can help you out with your account! Plus I don't know why you have only used it once...we have thousands of Cheer videos from some of the best gyms across the country!! [email protected]

Hey Caitlin, Im so sorry your account has been de-active since the time I received your email on July 15th! Your account showed to be charging on the 12th of every month so you should not see any charges this month on the 12th! Im sorry I did not send a response email right away but I checked...

Hey Everyone! Please remember we do not cancel accounts strictly by email request. Our website is automated to take cancellations through your membership portal! Its VERY easy, just click the Red X at the top of the page after you log into your account then confirm the cancellation by clicking...

Hey Cheerrr912 Email me your info directly and I can help you de-activate your account! Give me as much info as you can and make sure you say your "Cheerrr912" so I can know who you are! [email protected]

What is your email? Its hard to know who people are on here because I dont have emails or last names! Im sorry but I do not check the fierceboard very often. I can tell you I have taken care of all account issues that I have personally received. Im currently in the process of teaching 3 new...

Great statement and I must have missed over responding back to those who made statements similar earlier in the thread! I by no means am a website designer/developer, we hire out to a company called Key Creative who maintains our website completely! We made the website automatic to help serve...

I am NOT making excuses, please do not take it that way! We can be better, We WILL get better but I am still very proud of the company and can not wait to get all the "kinks" out of it! This was our first BIG year, we did not know what to expect going into it. It takes about 5 minutes per...

I completely agree and understand! During the season we typically have event setup friday then the actual event sat/sun then monday is video uploading/publishing if not longer (sometimes up to 600 videos) and tues-thurs is driving to our next event location. While driving a lot of times we do...

Hey guys! First off, Im sorry I do not check the boards everyday! (Trust me I have plenty of other things on my plate currently) but I do want to say that I have responded and takin care of all emails who had CS related issues weather it was account cancellations/refunds/video questions and so...

Oops forgot one last thing.... I would like to personally apologize for my companies lack of quality customer support this season and will guarantee that it is a HUGE priority for us in the future. I appreciate everyone's opinion about CheerLIVE and will always do whatever is in my power to...

Hey Fierceboarders! First off let me say, What a busy year for CheerLIVE! We have tremendously surpassed our expectations for the 2011-2012 season. We have made huge strides to continue to improve our services like updating our servers for higher volumes of viewers (so we dont crash)...

You should never see another $5 charge, this is a proper cancellation!

Correct, This is a proper cancellation!

OK, so I have not checked the FierceBoard since around The Majors and Im sorry for some customers having a hard time with the site. Let me try to explain all situations and why you all might be having an issue. First off, a proper cancellation is NOT sending an email to CheerLIVE. Written in...

Hey Cheer Fans! This weekend is an AMAZING weekend for cheerleading! We are excited about our LIVE webcast of COA Midwest Nationals in Columbus OH! Enjoy watching this JAM-packed competition from the comfort of your home! We have a wonderful special going for this weekend only, use promo...

I want to shimmy this 1,000 times! We do it for people like you, Im very thankful for your membership and glad to provide our services for fans like you across the WORLD!!

Thanks guys! Super busy today....YES too many issues with $10 webcast while 99% of Elite members loved the product! So for us to provide a better product and better customer support we decided this was the best overall option for our company.

We never made it FREE, aboslutely NEVER would offer something free that people were paying for! The link provided would only work for customers signed in to an account. If it was free why would people still say they couldnt see it?! I promise you WE never made it free but I do know someone was...

Guys i really am sorry, how do you think I feel? Do you think I enjoy having people steal our stream and make it free on other sites? You think I enjoy people harassing my personal Facebook page, all I know is what I see....Im trying to do as much as I can, really! Im very sorry we will handle...

That means your not registered access to watch it, send me an email and I can take care of a refund for you! IT should be working over 800 people on right now