RaRaMama
Cheer Parent
- Jan 20, 2011
- 651
- 1,499
I'm just curious if anyone has had the same bad luck we've had with them.
We held a webstore Oct 1-15. The webstore said production would take 3 weeks. We are now on Tuesday of week 6, and we can't even get a firm ship date. For the last two weeks I've called twice a week, and I get answers ranging from "We're waiting on 1-2 more items" to "We're wrapping things up, it will ship later this week"-none of which has produced actual items to our gym. My biggest problem with the whole thing is I just called today (again) and the production manager couldn't tell me if ANY of our items had been completed-but assures me she will have it all done by COB today. Needless to say, I'm not holding my breath.
Anybody have similiar experiences? Or anybody used other bling companies and had great experiences? I haven't been able to find another company that does the same type thing on all sorts of items. I just feel like as the customer, we should have some sort of explanation, and instead, I'm getting all sorts of excuses why the order is so much more difficult than a "normal" order. Funny, they didn't say a word about it being a problem when they were taking orders.
Sorry for my attitude, as you can tell, this RaRaMama has about HAD IT!
We held a webstore Oct 1-15. The webstore said production would take 3 weeks. We are now on Tuesday of week 6, and we can't even get a firm ship date. For the last two weeks I've called twice a week, and I get answers ranging from "We're waiting on 1-2 more items" to "We're wrapping things up, it will ship later this week"-none of which has produced actual items to our gym. My biggest problem with the whole thing is I just called today (again) and the production manager couldn't tell me if ANY of our items had been completed-but assures me she will have it all done by COB today. Needless to say, I'm not holding my breath.
Anybody have similiar experiences? Or anybody used other bling companies and had great experiences? I haven't been able to find another company that does the same type thing on all sorts of items. I just feel like as the customer, we should have some sort of explanation, and instead, I'm getting all sorts of excuses why the order is so much more difficult than a "normal" order. Funny, they didn't say a word about it being a problem when they were taking orders.
Sorry for my attitude, as you can tell, this RaRaMama has about HAD IT!