- Jul 5, 2010
- 175
- 94
I was just wondering if anyone else has experienced problems with their GK uniforms?
We purchased our GK uniforms towards the end of 2011 and worn them for our showcase just before christmas. They are Blue velvet material on the front with lots of diamontes as the logo. By the end of the showcase 5 of the girls diamontes had half fell off, so we only had half an S on the logo. These got sent back to be checked and restuck. In the meantime the rest of the uniform tops were about to be sent to us, so before they were sent, GK did a quality control check to ensure that the diamontes wouldnt come of the tops. I then recieved my top and thought i would try it at one of the training sessions before nationals in March. I put the top on did a standing tuck and somehow one diamonte came off, them whilst stunting almost all of them fell off. i had to them make it through nationals with half my diamontes off, then send it back to GK for them to be put back on.
I got my top back and jetted of to Florida for worlds. Day 1. just before i was about to walk ont he worlds floor in the Jostens one fo the other girls said your missing half your 'S' again. Then they called our team name out to go on the floor and compete. Needless to say a wasnt very impressed that they had fallen off again. Day 2. atleast 10 other girls had diamontes that had fallen off their tops.
On returnng back to the United Kingdom, i rang our UK rep and she said she ask the GK customer service person in America to email me rather than the rep in the UK, as she couldnt really help much (GK rep in the UK has been more than helpfull, and i cant thank her enough for trying her best). I sent and email to the lady in America from GK, explaining this was the 4th time that the diamontes had fell off, and our girls went ont he floor at worlds with half a logo on our uniform. Not a good look for GK i would say. I got a reply back saying to collect all the tops and send them back to GK in America for inspection. I did so, and also replied back to the email saying that we dont want the diamontes replacing again we want the problem solved, once and for all. Wether that mean redesigning the top again so the diamontes wer stuck to the lycra rather than velvet as we feel this is the problem. (it was mostly the bases which had diamontes falling off from trainers etc.) GK's didnt reply back.
2 weeks later GK rep in UK finally managed to get intouch with GK america lady and got her to reply to my email. Her response was they have restuck the diamontes onto the uniforms and have sent them back to the UK. She accused me of using fabric softener to wash my uniform and this is why the diamontes fell off. (they fell off before i even washed my uniform, i didnt wash it till i got back from worlds) so this definatly couldnt be the case. She also said with repetative wear the diamontes would come off after time. They fell off on first wear of the uniform, and we have only worn the 3 times since wearing them.
I have kept replying back to gk in america but they are just saying we have to expect this. So basically we havent had 1 competition since buying these uniform where there has been everyone on the team with a full logo.
I dont know what to do now, because we cant carry on like this, but cant obviously buy new uniforms as GK uniforms are a crazy amount of money in the first place.
Does anyone have any ideas of what to do next?
Thanks in advance if anyone can help.
We purchased our GK uniforms towards the end of 2011 and worn them for our showcase just before christmas. They are Blue velvet material on the front with lots of diamontes as the logo. By the end of the showcase 5 of the girls diamontes had half fell off, so we only had half an S on the logo. These got sent back to be checked and restuck. In the meantime the rest of the uniform tops were about to be sent to us, so before they were sent, GK did a quality control check to ensure that the diamontes wouldnt come of the tops. I then recieved my top and thought i would try it at one of the training sessions before nationals in March. I put the top on did a standing tuck and somehow one diamonte came off, them whilst stunting almost all of them fell off. i had to them make it through nationals with half my diamontes off, then send it back to GK for them to be put back on.
I got my top back and jetted of to Florida for worlds. Day 1. just before i was about to walk ont he worlds floor in the Jostens one fo the other girls said your missing half your 'S' again. Then they called our team name out to go on the floor and compete. Needless to say a wasnt very impressed that they had fallen off again. Day 2. atleast 10 other girls had diamontes that had fallen off their tops.
On returnng back to the United Kingdom, i rang our UK rep and she said she ask the GK customer service person in America to email me rather than the rep in the UK, as she couldnt really help much (GK rep in the UK has been more than helpfull, and i cant thank her enough for trying her best). I sent and email to the lady in America from GK, explaining this was the 4th time that the diamontes had fell off, and our girls went ont he floor at worlds with half a logo on our uniform. Not a good look for GK i would say. I got a reply back saying to collect all the tops and send them back to GK in America for inspection. I did so, and also replied back to the email saying that we dont want the diamontes replacing again we want the problem solved, once and for all. Wether that mean redesigning the top again so the diamontes wer stuck to the lycra rather than velvet as we feel this is the problem. (it was mostly the bases which had diamontes falling off from trainers etc.) GK's didnt reply back.
2 weeks later GK rep in UK finally managed to get intouch with GK america lady and got her to reply to my email. Her response was they have restuck the diamontes onto the uniforms and have sent them back to the UK. She accused me of using fabric softener to wash my uniform and this is why the diamontes fell off. (they fell off before i even washed my uniform, i didnt wash it till i got back from worlds) so this definatly couldnt be the case. She also said with repetative wear the diamontes would come off after time. They fell off on first wear of the uniform, and we have only worn the 3 times since wearing them.
I have kept replying back to gk in america but they are just saying we have to expect this. So basically we havent had 1 competition since buying these uniform where there has been everyone on the team with a full logo.
I dont know what to do now, because we cant carry on like this, but cant obviously buy new uniforms as GK uniforms are a crazy amount of money in the first place.
Does anyone have any ideas of what to do next?
Thanks in advance if anyone can help.