- Jan 1, 2011
- 270
- 240
With all the talk about privates, today I had a parent get upset with me for the first time. I coach teams. classes, privates AND work the front office. I have been asking my boss to please find someone to cover the front office when I am on the floor but he has yet to do so.
So today I was teaching my private and i was pulled to the front to help out new parents for about 5 minutes. I had another coach work with my private for those five minutes and even kept her over for 10 minutes. When I was talking to her mother when we were done, I told the mother how sorry I was for being pulled out for those five minutes and she was very upset.
I told her that I do understand how much privates are and that I want every second to be worth it. That's why I had another coach work with her, instead of making her take a long break and I kept her over to make up for that time. But this was not enough for her, so I said that I will do the next private for free.
So my question is.....was I in the wrong???
So today I was teaching my private and i was pulled to the front to help out new parents for about 5 minutes. I had another coach work with my private for those five minutes and even kept her over for 10 minutes. When I was talking to her mother when we were done, I told the mother how sorry I was for being pulled out for those five minutes and she was very upset.
I told her that I do understand how much privates are and that I want every second to be worth it. That's why I had another coach work with her, instead of making her take a long break and I kept her over to make up for that time. But this was not enough for her, so I said that I will do the next private for free.
So my question is.....was I in the wrong???